DropSpot F.A.Q.

What is a DropSpot?

DropSpots are trusted neighborhood businesses and stores who have agreed to accept delivery of UPS, FedEx, USPS and all other carrier’s packages and store them on your behalf. We’ve recently introduced “self-service” DropSpot Lockers at select locations. Availability of the locker locations can be searched in the DropSpot App or website.

Why use DropSpot?

Never see a missed delivery sticker again. No more chasing packages around the city. Know your package is safe, rather than risk it getting stolen or ruined by inclement weather. Get your packages delivered nearby on the very first delivery attempt and pickup when it’s convenient for you.

 

Where do I get the DropSpot app?

You can download the free app from Apple or Google Play.

 

How does DropSpot work?

Download the DropSpot App to your smartphone, and sign up for our service. When you need a package shipped to you, choose a convenient DropSpot location from the App, and provide that address to the shipping merchant, including your unique DropSpot number the App assigns to you (this could be your phone number). We will take care of the rest, and alert you when your package arrives at your chosen DropSpot. When you arrive at the DropSpot location, you can securely collect your package by scanning your app at the location either at the DropSpot Locker display or by a merchant.

 

What is DropSpot, the company?

DropSpot is a mobile technology company that is customizing the last-mile of package delivery. DropSpot enables shoppers to have their packages shipped to a “drop spot” close to their home or work, then pick the package up when it is convenient for them.

 

Can I use DropSpot for package returns?

Not currently, but we’re working on it!

Are there package size restrictions?

Yes. For DropSpot Lockers the maximum package size is 16”H X 15”W X 21”L. About the same size as an average piece of carryon luggage.

For Non-Locker DropSpot locations: Most normal sized packages under 45 lbs. and 75 linear inches are acceptable. Packages that exceed the weight or size limitations may be refused delivery. And of course, DropSpot cannot receive or deliver hazardous or illegal goods.

How much does it cost to use the DropSpot service?

DropSpot merchants typically charge a storage fee of $1 per package per day. Please review each locations details as fees may vary. All fees are subject to change. DropSpot will send in-app and email notifications if a location changes their pricing.

Can you guarantee that my package will be delivered?

No. Since the delivery of the package is controlled by the courier, DropSpot cannot guarantee the delivery has occurred until the package is checked into our system and you have received notification from DropSpot. A notification from a courier, such as UPS or FedEx without a DropSpot notification does not always mean that the package was securely delivered to the location.

Should I leave a tip?

DropSpots are paid for their service, so tipping is not required, nor expected.

Will it take longer to get my packages?

No. Your packages will be available for pick-up during normal business hours the same day they arrive at your chosen DropSpot location.

 

Why hasn’t my package shown up in the app?

The packages get logged into our system once a courier delivers it. Try refreshing the app and if it is still not showing up, please send an email to help@dropspot.com, so we can look into it ASAP.

 

Where can I use the DropSpot service?

DropSpot is currently available in Denver, San Francisco and Houston. Our plan is to expand to additional cities around the US very soon. Want us in your town? Let us know where we should go next and recommend local businesses for us to reach out to.

 

Are my packages safe?

Your packages are shipped directly to your neighborhood DropSpot, so will remain secure until you arrive for pickup.

 

What if my package requires a signature?

Packages shipped to a DropSpot locker cannot have a signature requirement.

Non-Locker – Packages shipped to a DropSpot merchant with personnel onsite to physically receive them are authorized to sign for the package.

 

Can I send wine and other alcohol?

Yes, you can have wine and other alcohol orders shipped to a DropSpot merchant, when and where allowed by Federal, State and Local laws for that location, and as long as the DropSpot agent signing for it is 21 years of age or older.

Currently, you CANNOT ship alcohol to a DropSpot Locker.

 

Can I track packages using the DropSpot app?

Yes. Select Options, Package Tracking, then scan or enter your tracking number from your order information. You will be directed to the carrier tracking webpage.

 

Will the DropSpot notify me when the carrier arrives with my package?

Yes. When your package is dropped off by the carrier and checked in, you will receive a notification message from DropSpot.

 

What if I can’t pickup right away?

You can pick up during normal business hours, at your convenience. Note: some locations charge a storage fee if the package is not picked up. See app for location details.

 

How long will DropSpot hold my package?

DropSpots will hold a package for up to 5 business days before they are returned to sender. We send in-app notifications regularly, reminding you when a package is still waiting to be picked up. Please contact us if there is any issue with retrieving the package within the 5-day limit.

 

Is my DropSpot address a residential or commercial address?

Your DropSpot address is a commercial business address.

 

Where can I get more information?

Contact us at info@DropSpot.com. We’re here to help, and always happy to answer questions.

info@dropspot.com

10700 E. Bethany Drive, Suite 200 Denver, CO 80014